Pandora Tuggerah

Could not recommend this store and the team at Pandora Tuggerah enough. I received a birthday gift that was a little too small in sizing and visited today for my first ever Pandora experience. Katelyn and the team on today we're amazing from the moment I walked into the store and we're more then happy to help. Katelyn went above and beyond to locate a bigger size bracelet for me and I walked away as a very happy customer.

I am absolutely beside myself with joy!!!! Went in-store tonight to get my hands on these little beauties... not only was I greeted with a smile and warm welcome... Clearly the ladies knew I was there for Marvel... they had remembered me from a previous visit. Extraordinary!! Wonderful sales team, respectful to customers, outstanding service. The beautiful ladies Maddy, Kristy, Jordan, Kathryn and Kylie had me laughing in no time! They shared stories and gave ideas on how to make my new bracelet look MARVELous! My items were rung up and I was even more surprised I had a 15% off voucher to use! It was suggested to get the birthstone charms to represent the Infinity stones...they only had 4 colours, but took my details to let me know when the 5th colour comes in. Packaged with a dash of love and handed to me in a neat little bag, "Enjoy, we'll see you again soon". Maddy said. ALL staff then turned as I was walking out, waved and yelled "Bye". It is an absolute credit to the store manager (who wasnt on duty) You have such a wonderful bunch of ladies working with you it can only mean you lead by example!! I couldn't be more grateful to the lovely ladies at Tuggerah!!!!! See you again for Mothers day ❤💚💙💜🧡

Disgusting service here, did a click and collect at 9am, called the store at 12 and they said it wasn’t ready yet call back again in an hour, called back at 2pm got the rudest lady ever, told me it’s not her problem my order wasn’t ready yet, and that to come back in tonight and it might be ready then, told her i won’t be around again tonight can I come in and buy it and get a click and collect refund, she said no why don’t you come back in 5 days and your order might be ready then, couldn’t hold my tears back just the rudest experience just the tone in her voice was not nice at all, had to hang up the phone, will not be coming to pick that click and collect up in fear of the customer service. Please get some staff that treat people kindly

I am absolutely blown away by my recent in store experience. After being treated so poorly at the Erina store, Jenelle, Jordan and Leanne showed such patience and care with me while I started my Christmas shopping. The fun and humour made the whole experience so personal and without pressure to buy. I felt like part of a family with the suggestions offered and I don't think there was a single item in store that wasn't showcased. I walked away with 80% of my Christmas shopping complete and I am so grateful and truly appreciate the attention Jenelle and the other ladies showed me. Something the Erina store have yet to learn! I won't be going to any other pandora for future purchases!! Please pass on my thanks to these wonderful women! They all deserve recognition for their passion and dedication to customer service.